Mac & Linux Endpoint Support Specialist

The Chronicle Of Higher Education, Inc.; Oberlin (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking an Endpoint Support Specialist at Oberlin College, responsible for technical support for MacOS and Linux devices. This full-time role involves maintaining Apple devices, providing tier 2 support, and collaborating with IT teams.

Ideal candidates should have a Bachelor's in Computer Science or related field and at least 3 years of experience. The position emphasizes strong technical and customer service skills, with a focus on creating an inclusive workplace.

Qualifications

• 3 years of experience in IT operations supporting Apple devices.
• Strong technical knowledge of macOS, iPadOS, and Linux.
• Ability to provide tier 2 technical support.

Responsibilities

• Maintain support for all Apple devices including laptops and desktops.
• Deploy new Apple devices to end users.
• Assist with software deployment and system updates.

Skills

Technical support for MacOS

Linux troubleshooting

Customer service

Analytical problem-solving

Team collaboration

Education

Bachelor’s degree in Computer Science or equivalent

Tools

MacOS

Linux

Jamf Pro

Ansible

Job description

The Chronicle Of Higher Education, Inc. is seeking an Endpoint Support Specialist at Oberlin College, responsible for technical support for MacOS and Linux devices. This full-time role involves maintaining Apple devices, providing tier 2 support, and collaborating with IT teams.

Ideal candidates should have a Bachelor's in Computer Science or related field and at least 3 years of experience. The position emphasizes strong technical and customer service skills, with a focus on creating an inclusive workplace.