Help Desk Technician I: Mac & Windows Support

The Chronicle Of Higher Education, Inc.; Village of Bronxville (NY); On-site; USD 30,000 - 34,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Help Desk Level I Technician to provide frontline IT support for faculty, staff, and students. You will troubleshoot hardware and software on Mac and Windows, manage end-user tickets, and assist with endpoint management.

The role supervises student workers, coordinates software deployments, OS updates, and asset inventory, while delivering clear technical guidance across campus.

Qualifications

• 1-2 years IT support experience in Mac and Windows environments.
• Strong customer service and clear technical communication.
• Ability to manage multiple projects and deadlines.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Provide end-user hardware and software support for Mac and Windows devices.
• Resolve tickets and troubleshoot applications and network issues.
• Collaborate with offices on software deployments and hardware rollouts.
• Oversee device maintenance, OS updates, drivers, and software deployments.
• Maintain asset tracking and inventory of IT hardware.
• Create technical documentation and user guides.
• Ensure endpoint security with patches and access management.
• Provide telephone support and assist with network connectivity issues.
• Support events with technical setups.

Skills

Customer service

Communication skills

Windows/Mac support

Project management

Troubleshooting

Education

Bachelor's degree or equivalent

Job description

The Chronicle Of Higher Education, Inc. is seeking a Help Desk Level I Technician to provide frontline IT support for faculty, staff, and students. You will troubleshoot hardware and software on Mac and Windows, manage end-user tickets, and assist with endpoint management.

The role supervises student workers, coordinates software deployments, OS updates, and asset inventory, while delivering clear technical guidance across campus.