Mac IT Specialist: Apple Device & Network Support

Munchkin; Los Angeles (CA); On-site; USD 41,328 - 52,348; Full time

Job summary

A leading baby lifestyle brand is seeking a Mac Helpdesk Support Specialist to provide expert user support for Apple devices and manage helpdesk requests. The role requires strong customer service skills, a background in computer science, and experience with both remote and onsite technical support. Candidates should have over 5 years of experience in Apple desktop support and a proven ability to resolve complex hardware and software issues. This position offers an hourly rate ranging from $30.00 to $38.00 based on experience and follows an Alternative Workweek Schedule.

Qualifications

• Minimum of 4 years of experience in technical support focusing on Apple products.
• 5+ years of experience in supporting Mac computers in a networked environment.
• Strong understanding of TCP/IP and troubleshooting internet connectivity.

Responsibilities

• Provide expert user support for Apple devices and Mac laptops.
• Manage multiple helpdesk requests for technical issues, both remote and onsite.
• Administer and configure enterprise-level Apple services.

Skills

Apple Certification - ACMT or similar

Expert Desktop support skills with emphasis in MAC OS X

Strong Customer Service Support skills

Exceptional troubleshooting skills

Education

Four-year college degree in Computer Science or equivalent

Tools

Jamf

Microsoft Office 365

Job description

A leading baby lifestyle brand is seeking a Mac Helpdesk Support Specialist to provide expert user support for Apple devices and manage helpdesk requests. The role requires strong customer service skills, a background in computer science, and experience with both remote and onsite technical support. Candidates should have over 5 years of experience in Apple desktop support and a proven ability to resolve complex hardware and software issues. This position offers an hourly rate ranging from $30.00 to $38.00 based on experience and follows an Alternative Workweek Schedule.