Mac IT Support Specialist - Apple Enterprise Engineer

Nerd Up, LLC; Vienna (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Flexible scheduling options

Job summary

Nerd Up, LLC is hiring a Mac Support Specialist to provide on-site desktop support for Apple users in McLean, VA. Ideal candidates will have strong troubleshooting skills and some experience with MDM tools like Jamf and Munki.

The company fosters a collaborative culture focused on professional growth and offers a compensation package of $55,000–$65,000 annually along with medical and retirement benefits.

This position emphasizes work-life balance and provides exposure to modern Apple enterprise technologies.

Qualifications

• Experience supporting macOS environments and Apple devices in a professional setting.
• Strong troubleshooting and root-cause analysis skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide on-site desktop and technical support for Mac users.
• Troubleshoot hardware, software, operating system, application, and connectivity issues.
• Manage endpoint security and device configuration.

Skills

Supporting macOS environments

Hands-on experience with Jamf

Troubleshooting skills

Customer service

Basic scripting (Bash, Python)

Tools

Jamf

Munki

Puppet

Job description

Nerd Up, LLC is hiring a Mac Support Specialist to provide on-site desktop support for Apple users in McLean, VA. Ideal candidates will have strong troubleshooting skills and some experience with MDM tools like Jamf and Munki.

The company fosters a collaborative culture focused on professional growth and offers a compensation package of $55,000–$65,000 annually along with medical and retirement benefits.

This position emphasizes work-life balance and provides exposure to modern Apple enterprise technologies.