Mac Desktop Specialist — Level 3 Technical Consultant

Stem Xpert; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A technical services company is seeking a Mac Level 3 Desktop Specialist to deliver specialized support for Macintosh environments. The ideal candidate will have a background in technical helpdesk roles, with 3-5 years of experience in customer service and troubleshooting Macintosh hardware/software issues. Key responsibilities include diagnosing problems, managing user access, and collaborating with onsite teams for effective resolution. Strong skills in various scripting languages and familiarity with client management tools are advantageous.

Qualifications

• 3-4 years of university education post high school (B.Sc. or Diploma).
• 1-2 years diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
• 3-5 years help desk, customer service, and support experience.

Responsibilities

• Provide specialized hardware/software/network problem diagnosis/resolution.
• Work closely with onsite support staff to permanently solve chronic problems.
• Administer and provide User Access and Exit controls.

Skills

Macintosh environment administration

Problem diagnosis and resolution

Customer service experience

Technical helpdesk experience

Scripting knowledge (Python, Ruby, etc.)

Education

B.Sc. or Diploma in Information Technology

Tools

Apple Remote Desktop

Deploy Studio

Microsoft Office Suite

Job description

A technical services company is seeking a Mac Level 3 Desktop Specialist to deliver specialized support for Macintosh environments. The ideal candidate will have a background in technical helpdesk roles, with 3-5 years of experience in customer service and troubleshooting Macintosh hardware/software issues. Key responsibilities include diagnosing problems, managing user access, and collaborating with onsite teams for effective resolution. Strong skills in various scripting languages and familiarity with client management tools are advantageous.