Endpoint Support Technician - Mac, iOS & Windows

Networking Technologies and Support, Inc.; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Day 91 benefits start

Job summary

Networking Technologies and Support, Inc. is seeking a Technology Support Technician to provide end-user device support in a corporate environment, focusing on PCs, MacBooks, iPads, and iPhones, plus endpoint management and provisioning.

The role emphasizes desk-side support in healthcare-style environments, working with inventory, ticketing, and collaboration with security and networking teams. Typical schedule is M-F 7am-4pm or 8am-5pm; pay range is $18-21 per hour; benefits begin on Day 91.

Qualifications

• 1-3 years of desktop support, help desk, or mobile device support experience.
• Hands-on experience with Microsoft Intune.
• Experience with Windows and IOS environments.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests.

Responsibilities

• Provide Tier 1 and Tier 2 support for PC’s, printers, and Apple devices including MacBooks, iPads, and iPhones.
• Configure, deploy, maintain, and troubleshoot mobile devices and endpoint hardware.
• Support users with hardware, software, connectivity, and access-related issues.
• Manage inventory, asset tracking, device lifecycle management, and equipment deployments.
• Document incidents, service requests, and resolutions within the ticketing system.
• Collaborate with infrastructure, security, and networking teams to resolve complex issues.
• Follow established security policies and procedures to protect company data and devices.

Skills

Customer service

Communication

Prioritization and multitasking

Tools

Microsoft Intune

Windows

iOS

Job description

Networking Technologies and Support, Inc. is seeking a Technology Support Technician to provide end-user device support in a corporate environment, focusing on PCs, MacBooks, iPads, and iPhones, plus endpoint management and provisioning.

The role emphasizes desk-side support in healthcare-style environments, working with inventory, ticketing, and collaboration with security and networking teams. Typical schedule is M-F 7am-4pm or 8am-5pm; pay range is $18-21 per hour; benefits begin on Day 91.