Mac IT Engineer: Automation, Identity & Hybrid IT

Collective Hub, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid Work Model

Fresh Lunch

Commuter Support

Health & Wellness

Time Off

Comprehensive Coverage

Parental Leave

401k + Equity

Job summary

Collective Hub, Inc. in San Francisco is seeking an experienced IT Engineer to own our Mac fleet, identity stack, and IT operations. You’ll automate provisioning, extend internal tooling, and serve as a technical escalation point, while delivering hands‑on support in a hybrid WFH/onsite setup.

The role emphasizes macOS troubleshooting, Google Workspace and IdP administration, scripting, and strong collaboration with security and People Ops. Join a Mac‑focused, modern IT team.

Qualifications

• 3–5 years in IT support or IT engineering, with at least 2 supporting a majority‑Mac fleet.
• System administration and advanced troubleshooting across macOS endpoints, including real command‑line fluency and MDM platform management.
• Strong hands‑on experience administering core SaaS platforms: Google Workspace, an IdP/SSO platform, MDM, and ITSM tooling.
• Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and the integrations that run across them.
• Scripting in Bash/Zsh and Python.
• Solid networking fundamentals — Wi‑Fi, LAN, DHCP, DNS, VLANs.
• Conviction that AI and automation should eliminate manual work.
• Excellent problem‑solving and the ability to work calmly under pressure.
• Communicate effectively with engineers, security professionals, and business stakeholders.

Responsibilities

• Lead design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS.
• Build and maintain automated employee lifecycle workflows for provisioning.
• Extend internal tooling and dashboards with Python and AI-assisted workflows.
• Serve as a technical escalation point and turn escalations into permanent fixes.
• Troubleshoot macOS issues beyond GUI; manage the Mac fleet via MDM.
• Administer IdP and Google Workspace provisioning and MFA resets.
• Trace and fix provisioning breakages across the HRIS → IdP → SaaS chain.
• Own tickets end-to-end in the service desk and provide face-to-face support.

Skills

macOS troubleshooting

bash/zsh scripting

Python scripting

MDM management

Google Workspace admin

IdP/SSO provisioning

ITSM tooling

network fundamentals

AI/automation mindset

team communication

Tools

Google Workspace

IdP/SSO platform

MDM platform

ITSM tooling

Job description

Collective Hub, Inc. in San Francisco is seeking an experienced IT Engineer to own our Mac fleet, identity stack, and IT operations. You’ll automate provisioning, extend internal tooling, and serve as a technical escalation point, while delivering hands‑on support in a hybrid WFH/onsite setup.

The role emphasizes macOS troubleshooting, Google Workspace and IdP administration, scripting, and strong collaboration with security and People Ops. Join a Mac‑focused, modern IT team.