Mac-First IT Specialist — Exec Support & AV (Foster City)

Conviva; Foster City (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

None

Job summary

Conviva, the experience analytics platform, seeks an IT Specialist in Foster City, CA to be the first point of contact for a Mac-first workforce. You will resolve Tier 1/2 tickets, manage devices, provisioning, and access, and partner with IT engineers to automate recurring tasks.

You will support conference rooms and AV, oversee hardware inventories and software licenses, and maintain security guidelines while delivering white-glove service to executives.

Qualifications

• 3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools.
• Experience setting up conference rooms and AV, and supporting all-hands live meetings
• Experience using AI Tools
• Comfortable using a ticketing system (Jira Service Management or similar)
• Able to balance day-to-day support with some ad-hoc project work as priorities shift
• Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
• Clear written and verbal communication, including with executives

Responsibilities

• Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops, Okta, Google Workspace, Slack, Jira and Confluence, application access, and Wi-Fi within SLAs
• Provide responsive, white-glove support to executives
• Handle onboarding and offboarding: device setup, Okta provisioning, and access removal
• Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
• Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
• Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
• Maintain hardware inventory and track software licenses and submit renewals
• Manage e-waste and device disposal per company policy
• Escalate complex issues to vendors or IT engineers
• Partner with IT engineers to test new rollouts and automate repetitive tasks
• Create and maintain IT documentation: how-to guides, knowledge base articles, and policies for data security, backup and retention, and acceptable use

Skills

Mac support

Windows support

Okta

Google Workspace

Slack

Jira

Confluence

Executive support

Tools

Jira Service Management

Iru

Jamf

Job description

Conviva, the experience analytics platform, seeks an IT Specialist in Foster City, CA to be the first point of contact for a Mac-first workforce. You will resolve Tier 1/2 tickets, manage devices, provisioning, and access, and partner with IT engineers to automate recurring tasks.

You will support conference rooms and AV, oversee hardware inventories and software licenses, and maintain security guidelines while delivering white-glove service to executives.