Mac Desktop Support Engineer

Insight Global; Plainsboro Township (NJ); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing and recruiting firm is seeking a Tier III Desktop Support Technician in Plainsboro Township, NJ. This position involves providing independent support in a primarily onsite role, ensuring high-quality service to C-Suite executives. The ideal candidate has 5+ years in help desk/desktop support and expertise in MacBook troubleshooting. This contract position offers flexible hours and potential for overtime, with compensation ranging from $30 to $40 per hour. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

• 5+ years of experience within help desk or desktop support.
• 5+ years of experience with ticketing system.
• Expert in MacBook/Apple/macOS troubleshooting.

Responsibilities

• Provide desktop support primarily working independently.
• Offer white glove service through ticketing, phone, email, and in person.
• Be flexible for planned weekend updates/upgrades.

Skills

Help desk or desktop support experience

Ticketing system experience

MacBook/Apple/macOS troubleshooting

Windows OS experience

Sole support technician experience

Microsoft Office Suite experience

Working with C-level executives

Highly motivated

Tools

ServiceNow

Job description

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Base Pay Range

$30.00/hr - $40.00/hr

Must Have Skills & Experience:

• 5+ years of experience within help desk or desktop support
• 5+ years of experience with ticketing system
• Expert in MacBook/Apple/macOS troubleshooting
• Experience in Windows OS
• Experience working as the sole support technician for office/branch/location
• Experience with Microsoft Office Suite
• Experience working with C-level executives
• Highly motivated

Plusses:

• ServiceNow Experience

Job Description

An employer is looking for a Tier III Desktop Support Technician. This person will be working primarily by themselves and the only physical support tech in the office supported by a team nationwide. They need to be independent, punctual, a quick learner and have a positive attitude. They will provide white glove service through the ticketing system as well as walk around the office, making themselves known to C-Suite level executives. They will be working with internal employees only, via the ticketing system, phone, email and in person. This person will be working five days a week onsite. There will be opportunity for overtime. The team might do weekend updates/upgrades to their system, possibly once a quarter or less, so this person needs to be flexible to working these planned weekends if needed be.

Pay will be between $30-40/hr

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industry

Staffing and Recruiting

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Benefits

• Medical insurance
• Vision insurance
• 401(k)

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