Mac Desktop Support Engineer - Onsite White-Glove Support

Insight Global; Plainsboro Township (NJ); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading staffing and recruiting firm is seeking a Tier III Desktop Support Technician in Plainsboro Township, NJ. This position involves providing independent support in a primarily onsite role, ensuring high-quality service to C-Suite executives. The ideal candidate has 5+ years in help desk/desktop support and expertise in MacBook troubleshooting. This contract position offers flexible hours and potential for overtime, with compensation ranging from $30 to $40 per hour. Benefits include medical insurance, vision insurance, and a 401(k).

Qualifications

• 5+ years of experience within help desk or desktop support.
• 5+ years of experience with ticketing system.
• Expert in MacBook/Apple/macOS troubleshooting.

Responsibilities

• Provide desktop support primarily working independently.
• Offer white glove service through ticketing, phone, email, and in person.
• Be flexible for planned weekend updates/upgrades.

Skills

Help desk or desktop support experience

Ticketing system experience

MacBook/Apple/macOS troubleshooting

Windows OS experience

Sole support technician experience

Microsoft Office Suite experience

Working with C-level executives

Highly motivated

Tools

ServiceNow

Job description

A leading staffing and recruiting firm is seeking a Tier III Desktop Support Technician in Plainsboro Township, NJ. This position involves providing independent support in a primarily onsite role, ensuring high-quality service to C-Suite executives. The ideal candidate has 5+ years in help desk/desktop support and expertise in MacBook troubleshooting. This contract position offers flexible hours and potential for overtime, with compensation ranging from $30 to $40 per hour. Benefits include medical insurance, vision insurance, and a 401(k).