Desktop Support Technician

Insight Global; Smithfield (RI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading health solutions organization seeks a Desktop Support Technician to provide project-based support to corporate end users. The role demands experience in imaging and troubleshooting both Windows and Mac systems. Ideal for entry-level candidates eager to grow, this role promotes collaboration and customer service while offering benefits such as health insurance and 401k matching.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid sick leave

Paid time off

Qualifications

• 1+ years as Desktop Support Technician or equivalent PC/Mac exposure.
• Experience with imaging, upgrading, troubleshooting Windows 10 and Mac.
• Knowledge of user builds including data backups and imaging.

Responsibilities

• Provide project based support to corporate end users.
• Hardware/software upgrades and user builds in Active Directory.
• Data transfers and machine configurations.

Skills

Troubleshooting

Technical Aptitude

Communication Skills

Problem Solving

Organizational Skills

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $24.00/hr

Must Haves

• 1+ years of experience as a tier 2 Desktop Support Technician or equivalent PC/Mac exposure
• Experience or knowledge of imaging, upgrading, troubleshooting Windows 10 and Mac
• Experience or knowledge of user builds (data backups, imaging, configurations, application deployments, etc.)
• Strong technical aptitude and work ethic

Plusses

• Strong knowledge of MS Office Product Suite including 2013, and Windows 10 Operating System support and troubleshooting
• MAC experience
• Shipping and Receiving (hardware) experience (creating labels from ticketing systems)
• Experience with ticketing systems (ServiceNow Preferred)
• Experience with break fix and troubleshooting for desktops, printers, and VPN/connectivity

Job Description

Our client is a leading health solutions organization with over 300,000 dedicated employees nationwide. The Desktop Support Technician will provide project based support to all corporate end users across the enterprise. Project based responsibilities include imaging, hardware/software upgrades, user builds in Active Directory, data transfers and machine configurations. This is a great opportunity for a junior to mid-level candidate looking to get into a large corporate environment. We are seeking individuals with great communication skills who are eager and hungry to grow with a rapidly growing team. The ideal candidate will have strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work and the ability to build productive relationships with peers. This individual will sit onsite 5x/week.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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