Medical Assistant/ Customer Service Rep | Otolaryngology Surg Downtown | Days | Full Time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Jacksonville is seeking a Medical Assistant to provide excellent customer service and assist in various medical practices. The role involves patient registration, appointment scheduling, and executing basic clinical tasks under supervision. Candidates must have at least 1 year of medical assisting experience, a high school diploma/GED, and be certified as a Medical Assistant within 6 months of hire. Join a dedicated team providing quality care in a dynamic environment.

Qualifications

• 1 year of experience as a medical assistant is required.
• 2–4 years of clerical/customer service experience in a healthcare setting preferred.
• 1 year experience with third party payors and data input.

Responsibilities

• Receives and directs messages to appropriate personnel.
• Maintains patient scheduling functions.
• Collects routine laboratory specimens.

Skills

Customer service

Clerical skills

Patient scheduling

Education

High School Diploma / GED

Certified Medical Assistant (CMA)

Basic Life Support (BLS)

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.
• Travel Required -up to 25%

Qualifications

• Experience Requirements: 1 year - Medical assistant required.
• Preferred Experience - 1: 2 years - Two to Four years Clerical/customer service experience - ideally in a health care related industry.
• Preferred Experience - 2: 1 year - One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material.
• Certifications: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire; Medical Terminology Certificate - preferred within 30 days.
• Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
• Education: High School Diploma / GED equivalent required at time of hire.