MA / Customer Service Rep | Otolaryngology Surg Downtown | Days | Full Time

UF Health; Manhattan Beach (FL); On-site; USD 21,000 - 33,000; Full time

Job summary

UF Health in Florida is hiring a Medical Assistant to greet patients, support administrative and clinical duties under supervision. The role emphasizes excellent customer service, accurate scheduling, and proper documentation in the electronic medical record, with responsibilities spanning reception, registration, and basic clinical tasks.

The ideal candidate has CMA certification within 6 months, BLS at hire, and high school diploma or GED.

Qualifications

• 1 year medical assistant experience required.
• 2 years clerical/customer service experience, healthcare setting preferred.
• 1 year experience with third-party payors; data entry and review of patient demographics.

Responsibilities

• Greet patients and provide excellent customer service.
• Direct messages and calls to appropriate personnel.
• Schedule and register patients; collect demographics.
• Perform venipuncture and administer routine medications under supervision.
• Maintain patient records and cashiering for co-pays.
• Travel up to 25%.

Skills

Customer service

Administrative support

Clinical procedures

Venipuncture

Vital signs

Cash handling

Education

CMA certification

High school diploma or GED

BLS certification

Tools

EMR software

Billing software

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel.
• Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Perform venipuncture and administer routine, non-controlled medications.
• Administer medication as directed by and under the direct supervision of licensed physician.
• Collect routine laboratory specimens as directed by the provider.
• Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.
• Travel Required -up to 25%

Qualifications

Experience Requirements: 1 year-Medical assistant required

Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry

Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material

Certifications: Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

**Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire