Global Microsoft 365 Enterprise Solutions Engineer

Alvarez & Marsal; Dallas (TX); On-site; USD 83,000 - 96,000; Part time

Job summary

Alvarez & Marsal is seeking an hourly contractor to join our Microsoft Enterprise Solutions Team. You will handle L3 ticket resolution, governance across M365 services, and strategic project support for a 14,000+ user global tenant spanning 20+ locations.

The role requires strong M365 administration, Power Platform expertise, and experience with AvePoint, Purview, and ServiceNow. Collaboration with a US-based team is expected, with some overlap hours.

Qualifications

• M365 platform administration across SharePoint Online, Teams, OneDrive, Exchange, and Power Platform (10,000+ users preferred).
• Power Platform administration including Power Apps, Power Automate, Copilot Studio, DLP policies.
• AvePoint Cloud Governance experience or similar workspace lifecycle tooling.
• Microsoft Purview familiarity DLP, Sensitivity Labels, Retention Policies.
• Entra ID (Azure AD) working knowledge security groups, dynamic groups, app registrations.
• ServiceNow ticket management and KB article authoring.
• Strong documentation skills ability to create SOPs, technical procedures, and knowledge base articles that are clear and actionable for L1/L2 audiences.
• Excel proficiency for tracker maintenance, data analysis, and reporting.
• Ability to independently investigate and troubleshoot M365 platform issues, assess impact, and formulate recommendations.
• Strong written communication this role communicates via email, Teams, and ServiceNow with stakeholders across global BUs.
• Ability to work asynchronously with a US-based team, with some overlap hours required.
• Multi-geo M365 tenant experience is a plus.

Responsibilities

• L3 Ticket Resolution & Escalation Triage: Resolve routine L3 tickets independently where SOPs exist; escalate when needed.
• Knowledge Capture & Documentation: Document resolutions as ServiceNow KB articles and expand the documentation footprint.
• BAU Governance & Administration: Monitor governance items across M365 workstreams, AvePoint, Purview, and licensing tasks.
• Strategic Project Support: Provide execution support on strategic projects, coordinating tasks and implementing steps as directed.

Skills

M365 administration

Power Platform

AvePoint governance

Microsoft Purview

Entra ID / Azure AD

ServiceNow KB

Documentation

Excel

Troubleshooting M365

Written communication

Asynchronous collaboration

Multi-geo M365 experience

Tools

AvePoint

Purview

ServiceNow

Azure AD

Job description

Alvarez & Marsal is seeking an hourly contractor to join our Microsoft Enterprise Solutions Team. You will handle L3 ticket resolution, governance across M365 services, and strategic project support for a 14,000+ user global tenant spanning 20+ locations.

The role requires strong M365 administration, Power Platform expertise, and experience with AvePoint, Purview, and ServiceNow. Collaboration with a US-based team is expected, with some overlap hours.