Luxury Winery Concierge

Lewis-Cellars; Napa (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Career advancement opportunities

Learning & development resources

Job summary

Lewis Cellars in Napa, CA is launching a reimagined estate experience focused on warm hospitality and world-class wine. We seek a Winery Concierge to greet guests, manage reservations, guide tastings, and support events in a fast-paced setting.

This full-time role requires weekend and holiday availability with occasional evening shifts; training on our wines and exceptional service is provided to ensure unforgettable guest experiences.

Qualifications

• Experience in customer service or hospitality, preferably in wine industry.
• RBS and Food Handler Certifications required or willingness to complete shortly after hire
• Knowledge of wines and wine-making process; willingness to learn

Responsibilities

• Welcome guests with warmth and professionalism, creating a positive first impression
• Manage phone and online reservation inquiries and confirm bookings
• Assist in setting up tasting room and reception areas; explain wine selections and pairings
• Promote and process wine and merchandise sales, including memberships and events
• Maintain accurate reservation records, guest counts and purchases
• Support winery-hosted events with logistics and upbeat atmosphere

Skills

Customer service

Hospitality

Reservations management

Wine knowledge

Reservation software

Food Handler Certification

RBS Certification

Education

High School diploma or equivalent

Tools

Tock

Commerce7

Job description

Lewis Cellars in Napa, CA is launching a reimagined estate experience focused on warm hospitality and world-class wine. We seek a Winery Concierge to greet guests, manage reservations, guide tastings, and support events in a fast-paced setting.

This full-time role requires weekend and holiday availability with occasional evening shifts; training on our wines and exceptional service is provided to ensure unforgettable guest experiences.