Wine Country Guest Experience Concierge

DOMAIN HWH; Napa (CA); On-site; USD 49,593 - 55,104; Full time

Benefits offered by this job

Health benefits including medical, dental, and vision

Vacation and sick time

10 paid holidays and employee appreciation days

Job summary

A well-known winery in Napa, California is hiring a Hospitality Liaison/Concierge. This full-time position requires a minimum of 4 years of hospitality experience and strong communication skills. Responsibilities include managing guest inquiries, providing elevated administrative support, and ensuring seamless guest experiences. The role offers health benefits, vacation, and competitive pay of $36-$40 per hour. Candidates should have a passion for wine, excellent organizational skills, and proficiency in Microsoft Office tools.

Qualifications

• A minimum of 4 years of elevated guest or hospitality experience.
• Passionate and knowledgeable about wine and winegrowing.
• Ability to work in multiple systems with accuracy.

Responsibilities

• Manage hospitality inquiries via phone and email.
• Provide elevated administrative support to hospitality operations.
• Create internal and external correspondence in alignment with the Domain's voice.

Skills

Excellent phone manner

Detail oriented

Strong organizational skills

Warm and welcoming demeanor

Collaborative

Excellent verbal and written communications skills

Education

College degree desirable

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Dynamics

V360

Job description

A well-known winery in Napa, California is hiring a Hospitality Liaison/Concierge. This full-time position requires a minimum of 4 years of hospitality experience and strong communication skills. Responsibilities include managing guest inquiries, providing elevated administrative support, and ensuring seamless guest experiences. The role offers health benefits, vacation, and competitive pay of $36-$40 per hour. Candidates should have a passion for wine, excellent organizational skills, and proficiency in Microsoft Office tools.