Luxury Estate Guest Experience Specialist

Lewis Cellars; Napa (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Wellness program

Job summary

Lewis Cellars in Napa, CA is seeking Estate Support Staff to warmly welcome guests, handle water service, clear tables, replenish supplies, and ensure timely plate delivery in a luxury tasting room setting.

You will help maintain exceptional service standards, with opportunities to expand wine knowledge and guest experience skills while supporting a fast-paced team in a renowned winery.

Qualifications

• Previous tasting room or restaurant experience preferred, but not required.
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire.
• Possesses a flexible schedule and able to work weekends, evenings, and holidays.
• Ability to stand for extended periods and lift up to 50 pounds.
• Comfort working in varying environments, including vineyards, cellars, and event spaces.
• Must be able to speak, read, write, and understand English.
• Strong interest in customer service and an appreciation for wine.
• Attention to detail to ensure dishes are thoroughly cleaned and sanitized.
• Previous dishwashing experience preferred, but not required.
• Has a professional appearance and demeanor.
• Strong organizational and time management skills; ability to manage priorities and tasks.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Uses good judgment with the ability to make timely and sound decisions.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Clear tables after guests leave, transporting glassware and tableware to the kitchen, and placing silverware, dishes, and glassware in designated areas for washing.
• Promptly clean tabletops, chairs, and banquettes between seatings.
• Reset and arrange tabletops; check and clean floors as needed.
• Inspect restrooms every 30 minutes, cleaning and restocking as necessary.
• Respond promptly to guest requests and communicate them to servers or a manager immediately.
• Restock wine, merchandise, and collateral materials as needed.
• Assist with pre- and post-shift setup and cleanup.

Skills

Customer service

Flexible schedule

English proficiency

Physical stamina

Communication

Attention to detail

Time management

Teamwork

Professional appearance

Adaptability

Judgment

Willingness to learn

Education

High school diploma

Job description

Lewis Cellars in Napa, CA is seeking Estate Support Staff to warmly welcome guests, handle water service, clear tables, replenish supplies, and ensure timely plate delivery in a luxury tasting room setting.

You will help maintain exceptional service standards, with opportunities to expand wine knowledge and guest experience skills while supporting a fast-paced team in a renowned winery.