Lux Wine Concierge: Personal, High-Touch Wine Experience

Dry Farm Wines; Napa (CA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Above Market Compensation

4-day work week

Unlimited organic wines

Generous PTO

Job summary

A premier wine company located in Napa, California, is seeking a customer service expert with a strong background in luxury hospitality and wine knowledge. The ideal candidate will have extensive experience in customer-facing roles and a passion for building relationships. Responsibilities include curating wine selections, ensuring customer satisfaction, and actively contributing to a vibrant team culture. This is a fantastic opportunity to work in a supportive environment with a unique four-day work week and a focus on personal and professional growth.

Qualifications

• Minimum 4 years of customer-facing experience.
• Minimum 3 years in luxury hospitality roles.
• Strong knowledge of major wine regions and styles.

Responsibilities

• Ensure every customer feels understood and valued.
• Curate wine selections based on customer preferences.
• Build and maintain relationships with members.

Skills

Customer Service Experience

Wine Knowledge

Communication Skills

Problem Solving

Education

Experience in luxury hospitality

Job description

A premier wine company located in Napa, California, is seeking a customer service expert with a strong background in luxury hospitality and wine knowledge. The ideal candidate will have extensive experience in customer-facing roles and a passion for building relationships. Responsibilities include curating wine selections, ensuring customer satisfaction, and actively contributing to a vibrant team culture. This is a fantastic opportunity to work in a supportive environment with a unique four-day work week and a focus on personal and professional growth.