Luxury Wellness Experience Lead

Equinox; San Francisco (CA); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on Equinox services and Shop

Competitive salary, benefits and comm.

Job summary

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring a pristine, safe environment while elevating member experiences and driving ancillary revenue.

The role blends operational precision with anticipatory hospitality, requiring a visible presence, service obsession, and the ability to engage members at every touchpoint. CPR/AED certificаtion and flexible availability are needed.

Qualifications

• Must have genuine passion for health, fitness and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior professionally.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic and friendly.

Responsibilities

• Maintain immaculate fitness floor standards with organization and cleaning protocols.
• Conduct daily equipment checks and opening/closing checklists.
• Maintain a constant floor presence and monitor member usage.
• Support front desk and facilitate class transitions (concierging).
• Maintain CPR/AED certification and serve as on-floor first responder.
• Ensure adherence to LPMS and safety standards.
• Deliver warm, personalized, white-glove member experience.
• Engage members to build relationships and drive retention.
• Promote Equifit, Spa, and Pilates bookings.
• Maintain knowledge of current offerings, pricing, and promotions.

Skills

Passion for fitness

Interpersonal skills

Communication skills

Multitasking

Engage members

CPR/AED cert

Flexibility

Customer service exp

Tools

Computer literacy

Job description

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, ensuring a pristine, safe environment while elevating member experiences and driving ancillary revenue.

The role blends operational precision with anticipatory hospitality, requiring a visible presence, service obsession, and the ability to engage members at every touchpoint. CPR/AED certificаtion and flexible availability are needed.