Experience Lead — Elite Club Floor & Member Concierge

Equinox Fitness Club; Boston (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Complimentary Club membership

Product/service discounts

Commission opportunities

Job summary

Equinox Fitness Club Seaport is seeking an Experience Lead to be the standard-bearer on the club floor, blending service obsession with operational precision to keep the fitness floor immaculate, safe, and unmistakably Equinox.

You will engage members with warmth, support front desk operations and class transitions, maintain safety protocols including CPR/AED, and drive retention through personalized, high-touch service.

Qualifications

• Genuine passion for health, fitness, and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior professionally.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Minimum of 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through re-racking, organization, cleaning protocols, and equipment presentation.
• Perform daily equipment checks and open/close checklists; escalate maintenance needs promptly.
• Maintain a constant floor presence and anticipate member needs.
• Support front desk and facilitate seamless group fitness transitions as needed.
• Maintain CPR/AED certification and serve as on-floor first responder for incidents.
• Ensure adherence to LPMS and all safety standards; address member conduct professionally.
• Deliver a warm, personalized, white-glove experience for every member, especially first-time members.
• Engage members proactively to build relationships and drive retention.
• Promote and assist in booking Equifitsessions, Spa services, and Pilates through service-based selling.
• Maintain knowledge of current offerings, pricing, and promotions.

Skills

Customer service

Hospitality

Communication

Multitasking

CPR/AED

Flexible schedule

Computer literacy

Team player

Job description

Equinox Fitness Club Seaport is seeking an Experience Lead to be the standard-bearer on the club floor, blending service obsession with operational precision to keep the fitness floor immaculate, safe, and unmistakably Equinox.

You will engage members with warmth, support front desk operations and class transitions, maintain safety protocols including CPR/AED, and drive retention through personalized, high-touch service.