Experience Lead, Luxury Club Floor

Equinox; Greenwich (CT); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Discounts on Equinox products and Spa

Job summary

Equinox is seeking an Experience Lead for the Greenwich Ave club to ensure an immaculate, safe fitness floor and exceptional member service. You will drive guest engagement, assist with class transitions, and promote spa and fitness services while maintaining a warm, professional environment.

This role requires CPR/AED certification (or willingness to obtain), strong communication, and flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• Minimum of 1 year in customer service or related experience.
• Genuine passion for health, fitness, and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Proven ability to engage members and influence behavior with professionalism.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly.
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first‑time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking Equi-fit sessions, Spa services, and Pilates through educated, service-based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions

Skills

Customer service

Interpersonal skills

Multitasking

Engagement skills

CPR/AED

Flexible schedule

Reliability

Job description

Equinox is seeking an Experience Lead for the Greenwich Ave club to ensure an immaculate, safe fitness floor and exceptional member service. You will drive guest engagement, assist with class transitions, and promote spa and fitness services while maintaining a warm, professional environment.

This role requires CPR/AED certification (or willingness to obtain), strong communication, and flexibility to work mornings, evenings, weekends, and holidays.