Lux Wellness Floor Experience Lead

Equinox; New York (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary & commissions

Complimentary Club membership

Discounts on Equinox products and spa

Job summary

Equinox is seeking an Experience Lead to serve as the standard-bearer on the club floor, ensuring a pristine, safe, and luxurious member experience. This role blends operational precision with hospitality to elevate every touchpoint.

As a service-focused operator, you will monitor floor activity, support front desk, and drive ancillary revenue through educated, service-based engagement while upholding CPR/AED readiness and safety standards.

Qualifications

• Minimum 1 year in customer service or related experience.
• CPR/AED certification, or willingness to obtain upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Must have a legal right to work in the United States.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly.
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking Equi-fit sessions, Spa services, and Pilates through educated, service-based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions.

Skills

Customer service

Hospitality

Interpersonal skills

Communication skills

CPR/AED certification

Job description

Equinox is seeking an Experience Lead to serve as the standard-bearer on the club floor, ensuring a pristine, safe, and luxurious member experience. This role blends operational precision with hospitality to elevate every touchpoint.

As a service-focused operator, you will monitor floor activity, support front desk, and drive ancillary revenue through educated, service-based engagement while upholding CPR/AED readiness and safety standards.