Senior Experience Lead – Luxury Wellness Floor

SmartRecruiters, Inc.; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on Equinox services

Job summary

Equinox is recruiting an Experience Lead to steward the club floor with impeccable service and operational precision. You will keep the fitness floor pristine, safe, and guest-focused while driving ancillary revenue through educated, hospitality‑driven engagement.

The role emphasizes a warm, personalized member experience, a strong attention to detail, and flexible availability including early mornings, evenings, weekends and holidays.

Qualifications

• Requires genuine passion for health, fitness and hospitality.
• Strong interpersonal and communication abilities.
• Able to multitask in a fast-paced, high-touch environment.
• Able to engage members and influence behavior professionally.
• CPR/AED certification or willingness to obtain.
• Flexible availability including mornings, evenings, weekends, and holidays.
• Minimum 1 year of customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation.
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly.
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs.
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging).
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies.
• Ensure adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally.
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first‑time members.
• Engage members proactively, building relationships that drive retention and address poor member behavior.
• Promote and assist in booking EquiFit sessions, Spa services, and Pilates through educated, service‑based selling.
• Maintain sharp knowledge of current offerings, pricing, and promotions

Skills

Health & fitness passion

Interpersonal skills

Communication skills

Multitasking in fast-paced env

Member engagement

CPR/AED certification

Flexible availability

Customer service experience

Tools

Computer literacy

Job description

Equinox is recruiting an Experience Lead to steward the club floor with impeccable service and operational precision. You will keep the fitness floor pristine, safe, and guest-focused while driving ancillary revenue through educated, hospitality‑driven engagement.

The role emphasizes a warm, personalized member experience, a strong attention to detail, and flexible availability including early mornings, evenings, weekends and holidays.