Experience Lead, Luxury Wellness & Guest Experience

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Complimentary Club membership

Discounts on products and services

Job summary

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, achieving immaculate floors, safety, and a premium member experience. You will blend operational precision with anticipatory hospitality to elevate engagement and drive ancillary revenue.

Expect to maintain floor presence, assist front desk, and lead safe, personal interactions while upholding the brand’s high standards and service excellence.

Qualifications

• Customer service experience in a high-touch environment
• Strong interpersonal and communication abilities
• Ability to multitask in a fast-paced setting
• Proven ability to engage members and influence behavior professionally
• CPR/AED certification or willingness to obtain upon hire
• Flexible availability including early mornings, evenings, weekends and holidays
• Minimum 1 year in customer service or related experience
• Reliable, professional, computer-literate, energetic and friendly

Responsibilities

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation
• Conduct daily equipment checks and complete opening and closing checklists; elevate maintenance needs promptly
• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs
• Support front desk and facilitate seamless group fitness class transitions as needed (concierging)
• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies
• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally
• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members
• Engage members proactively, building relationships that drive retention and address poor member behavior
• Promote and assist in booking Equifitsessions, Spa services, and Pilates through educated, service-based selling
• Maintain sharp knowledge of current offerings, pricing, and promotions

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

CPR/AED

Job description

Equinox is seeking an Experience Lead to be the standard-bearer on the club floor, achieving immaculate floors, safety, and a premium member experience. You will blend operational precision with anticipatory hospitality to elevate engagement and drive ancillary revenue.

Expect to maintain floor presence, assist front desk, and lead safe, personal interactions while upholding the brand’s high standards and service excellence.