Luxury Watch Service Manager: Client Experience & Sales

Tourneau|Bucherer

New York (NY)

On-site

USD 80,000 - 100,000

Full time

14 days+

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Job summary

Tourneau|Bucherer in New York City seeks an experienced Service Manager to lead the Service Department, drive exceptional client experiences, and exceed monthly repair and accessory sales goals. You will supervise technicians, client advisors, and expeditors, ensuring accurate service tracking and timely repairs, while maintaining an inviting environment for discerning customers.

The role requires 3+ years in luxury retail with at least one year in management, strong communication, and a

Qualifications

Expert communication, leadership, and management skills.
Sales driven and results orientated.
Willing to be hands-on and work with the team to fulfill operational and organizational needs.

Responsibilities

Oversee all daily activities of the Service Department, including Watch Technicians, Service Client Advisors and Expeditors.
Train staff and provide ongoing feedback to improve service.
Ensure the service program tracks repairs and communicates with clients and manufacturers.
Approve repair invoices and liaise with Accounts Payable for timely processing.
Maintain inventory levels of straps and accessories to support sales.
Address performance issues and implement corporate policies across the team.
Monitor escalations and reports and ensure a pristine, organized service area.