Luxury Watch Repair Operations Lead

Tourneau|Bucherer; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Tourneau|Bucherer in Seattle seeks a Service Operations Supervisor to oversee the Rolex Boutique SCP workshop’s repair process. You will coordinate with the manufacturer, the Long Island City service facility, in-store watchmakers, and clients to ensure smooth repairs.

You will supervise service intake, data entry and follow-up, support technicians, track productivity, and maintain parts and shipments while upholding safety policies. This role reports to the Service Department Manager.

Qualifications

• Multi-tasker with strong organizational skills.
• Experience developing operational strategies.
• Polished and passionate communicator with excellent interpersonal and multidisciplinary project skills.
• Experience in the timepiece industry with technical service knowledge base.
• Demonstrated success building team relationships within a store/company environment.
• Proficient Microsoft Office computer skills.

Responsibilities

• Manage service intake, data entry and follow-up on all client repairs.
• Assist watchmakers with the technical workflow to ensure efficient turnaround time.
• Monitor productivity to meet volume goals and adhere to due dates.
• Maintain spare parts, tools and supplies and order parts as needed for repairs.
• Serve as liaison between the store and the Long Island City Service facility.
• Process all inbound/outbound service-related shipments.
• Maintain a safe workshop by following Bucherer USA safety policies.

Skills

Multi-tasking

Operational strategies

Strong communicator

Timepiece industry knowledge

Team relationship building

Microsoft Office

Job description

Tourneau|Bucherer in Seattle seeks a Service Operations Supervisor to oversee the Rolex Boutique SCP workshop’s repair process. You will coordinate with the manufacturer, the Long Island City service facility, in-store watchmakers, and clients to ensure smooth repairs.

You will supervise service intake, data entry and follow-up, support technicians, track productivity, and maintain parts and shipments while upholding safety policies. This role reports to the Service Department Manager.