Luxury Watch Service Manager — Lead Client Experience

Tourneau|Bucherer; King of Prussia (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Tourneau|Bucherer is seeking a Service Manager in King of Prussia, PA, to lead the Service Department and ensure an exceptional client experience. You will supervise a team of service staff, manage repair workflows and inventories, and drive monthly sales goals for repairs and accessories.

The role requires 3+ years in luxury retail with management exposure; strong communication and leadership skills; a hands-on, sales-driven mindset; and flexibility in scheduling. Bilingual ability is a plus.

Qualifications

• 3+ years of luxury retail experience with at least 1 year in management.
• Strong communication, leadership and management skills.
• Sales driven and results oriented, with a hands-on approach.
• Bi-lingual language proficiency is a plus for international customers.
• Flexible schedule available throughout the week.

Responsibilities

• Oversee all aspects of the Service Department to deliver an outstanding client experience.
• Lead Service Client Advisors, Watch Technicians, and Expeditors; provide training and ongoing feedback.
• Manage service program entries, repair tracking, and coordination with repair facilities.
• Maintain inventory levels for straps and accessories; place special orders as needed.
• Monitor service metrics, follow up on escalations, and ensure timely repair processing.

Education

Bachelor's degree

Job description

Tourneau|Bucherer is seeking a Service Manager in King of Prussia, PA, to lead the Service Department and ensure an exceptional client experience. You will supervise a team of service staff, manage repair workflows and inventories, and drive monthly sales goals for repairs and accessories.

The role requires 3+ years in luxury retail with management exposure; strong communication and leadership skills; a hands-on, sales-driven mindset; and flexibility in scheduling. Bilingual ability is a plus.