Luxury Vehicle Concierge - Guest Experience Specialist

Fletcher Jones Automotive Group; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Imports, part of the nation's #1 family-owned automotive group, seeks a Product Concierge to deliver world-class guest experiences from arrival to delivery of new or pre-owned vehicles.

You will welcome guests, coordinate with dealership teams, and provide personalized vehicle orientations and feature demonstrations while staying current on vehicle technology and connected services. This role emphasizes hospitality, professionalism, and confidentiality in a luxury environment.

Qualifications

• Experience delivering guest-focused service.
• Ability to explain technology in simple terms.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome guests with a warm, professional demeanor and create a strong first impression.
• Coordinate with Sales, Finance, Service, Parts, and Detail to prepare vehicles for delivery.
• Demonstrate features, technology, safety systems, and connected services to guests.
• Assist guests with Bluetooth pairing, mobile apps, driver profiles, and settings.
• Review ownership benefits, warranty coverage, and maintenance recommendations.
• Follow up after delivery to support guest satisfaction and answer questions.
• Support the Sales team with demonstrations and delivery documentation.
• Provide administrative support as needed.

Skills

Guest service

Communication

Organization

Team player

Job description

Fletcher Jones Imports, part of the nation's #1 family-owned automotive group, seeks a Product Concierge to deliver world-class guest experiences from arrival to delivery of new or pre-owned vehicles.

You will welcome guests, coordinate with dealership teams, and provide personalized vehicle orientations and feature demonstrations while staying current on vehicle technology and connected services. This role emphasizes hospitality, professionalism, and confidentiality in a luxury environment.