Luxury Car Tech Concierge & Delivery Specialist

Porsche Westlake; Thousand Oaks (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Professional Development

Competitive Pay

Comprehensive Health Coverage (Medical

Dental

Vision

Life

LTD

401(k) Retirement Plan

Sick Pay, Vacation, and Holiday Pay

Employee Wellness Program

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts/Perks

Job summary

Rusnak Auto Group in Westlake Village, CA, is seeking a Product Concierge Specialist to ensure customers start their ownership experience with full knowledge of their vehicle features and delivery processes.

In this role, you will educate customers, perform pre-delivery checklists, program personalized settings, and set delivery expectations while leveraging CRM daily for lead responses. A strong focus on customer satisfaction is essential.

Qualifications

• 1 year in Customer Service or similar in Automotive, Retail, Sales, or Hospitality.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Educate customers on vehicle features and delivery processes.
• Ensure pre-delivery checklist is completed and set delivery expectations.
• Train team on key vehicle technologies and CRM usage.
• Assist management with scheduling, planning, and customer service tasks.
• Follow up with customers after delivery to answer questions.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Education

HS Diploma/GED

Job description

Rusnak Auto Group in Westlake Village, CA, is seeking a Product Concierge Specialist to ensure customers start their ownership experience with full knowledge of their vehicle features and delivery processes.

In this role, you will educate customers, perform pre-delivery checklists, program personalized settings, and set delivery expectations while leveraging CRM daily for lead responses. A strong focus on customer satisfaction is essential.