Luxury Vehicle Concierge & Delivery Specialist

Porsche Westlake; Triunfo Corner (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Professional development

Competitive pay

Comprehensive Health Coverage

Employee Assistance Program

401(k) Retirement Plan

Sick Pay, Vacation, and Holiday Pay

Employee Wellness Program

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts/Perks

Job summary

Rusnak Auto Group’s Porsche Westlake dealership seeks a Product Concierge Specialist to guide customers through new-vehicle ownership, operating features and personalized settings. You will ensure delivery readiness, conduct owner clinics, and follow up to reinforce knowledge and satisfaction.

Role emphasizes customer service excellence, collaboration with sales and service teams, and training colleagues on technology showcases. Competitive hourly pay and benefit-rich environment offered.

Qualifications

• Minimum 1 year of experience in customer service or related roles in automotive or retail.
• Strong verbal and written communication skills are essential.
• Excellent interpersonal and customer service abilities required.

Responsibilities

• Educate customers on vehicle operation and features during delivery and handover.
• Program personalized settings and set delivery expectations for new owners.
• Provide ongoing support through follow-ups and additional feature demonstrations.
• Assist service waiting area customers and share vehicle technology insights.
• Train staff on key vehicle technologies and answer product questions.
• Support department scheduling, planning, and daily operations.

Skills

Customer service

Verbal communication

Written communication

Education

HS Diploma/GED

Tools

CRM

Job description

Rusnak Auto Group’s Porsche Westlake dealership seeks a Product Concierge Specialist to guide customers through new-vehicle ownership, operating features and personalized settings. You will ensure delivery readiness, conduct owner clinics, and follow up to reinforce knowledge and satisfaction.

Role emphasizes customer service excellence, collaboration with sales and service teams, and training colleagues on technology showcases. Competitive hourly pay and benefit-rich environment offered.