Luxury Service Concierge & Loaner Car Specialist

Rusnak Auto Group; Thousand Oaks (CA); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Professional Development

Competitive Pay

Comprehensive Health Coverage (Medical

Dental, Vision, Life, LTD)

Employee Assistance Program

401(k) Retirement Plan

Sick Pay, Vacation, and Holiday Pay

Employee Wellness Program

Flexible Spending Account

Employee Referral Bonus Program

Employee Discounts/Perks

Job summary

Rusnak Auto Group is seeking a Service Concierge/Loaner Car Agent for our Porsche dealership in Westlake. You will support the service department, manage loaner car processes, and deliver an exemplary client experience while maintaining Rusnak Standards.

Compensation starts at $23.00/hr and may go up to $26.00/hr based on experience. The role includes benefits, professional development opportunities, and a focus on customer satisfaction and process efficiency.

Qualifications

• Minimum of 2 years in a Customer Service role in automotive, retail, or related fields.
• Strong verbal and written communication skills; ability to de-escalate and resolve issues.
• Must be 18+ with a valid California Driver License and clean DMV record.

Responsibilities

• Greet customers entering the service area with a friendly, upbeat attitude.
• Assist customers with requested concierge services and manage service drive flow.
• Record customer information (name, VIN, mileage, damage) per dealership standards.
• Create loaner car agreements with valid driver’s license, insurance, and credit card on file.
• Explain potential charges related to loaner usage and provide a seamless handoff on checkout.

Skills

Customer Service

Communication Skills

Retail/Sales Experience

Automotive Experience

Education

HS Diploma/GED

Job description

Rusnak Auto Group is seeking a Service Concierge/Loaner Car Agent for our Porsche dealership in Westlake. You will support the service department, manage loaner car processes, and deliver an exemplary client experience while maintaining Rusnak Standards.

Compensation starts at $23.00/hr and may go up to $26.00/hr based on experience. The role includes benefits, professional development opportunities, and a focus on customer satisfaction and process efficiency.