Luxury Auto Service Consultant

Porsche Charlotte Northlake; Charlotte (NC); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Porsche Charlotte Northlake is seeking a dedicated Service Consultant to act as the primary bridge between Porsche owners and our certified technical team. You will deliver a white-glove, consultative ownership experience that reflects the Porsche brand.

The role requires strong automotive service knowledge, active listening, and the ability to guide clients through maintenance, performance upgrades, and repairs while communicating clearly about timelines and costs.

Qualifications

• Minimum 2–3 years of experience as a Service Advisor/Consultant in a luxury or high-line automotive brand.
• Strong communication skills across verbal, written, and phone channels.
• Solid understanding of modern automotive systems and warranty procedures.

Responsabilités

• Greet clients with white-glove hospitality and establish a luxurious service atmosphere.
• Assess customer needs and document notes for the repair order for technical review.
• Educate clients on required and recommended services per Porsche specifications.
• Provide transparent labor and parts cost estimates and update customers on status and timelines.
• Coordinate with Porsche Certified Technicians to track progress and ensure diagnostic accuracy.
• Review completed work orders to confirm requested repairs and quality checks.
• Oversee repair orders from walk-in to closure, with accurate labor logs and parts requests.
• Manage courtesy mobility programs and shuttle arrangements for clients.
• Maintain high CSI by delivering personalized service and driving loyalty.
• Stay current on Porsche models, tech bulletins, and manufacturer guidelines.

Connaissances

Communication

Technical knowledge

Customer service

Outils

CDK

Description du poste

Porsche Charlotte Northlake is seeking a dedicated Service Consultant to act as the primary bridge between Porsche owners and our certified technical team. You will deliver a white-glove, consultative ownership experience that reflects the Porsche brand.

The role requires strong automotive service knowledge, active listening, and the ability to guide clients through maintenance, performance upgrades, and repairs while communicating clearly about timelines and costs.