Luxury Textile CSR & Accounts Support Specialist

The Romo Group; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% covered Medical Benefits

Dental, Life, and Disability Insurance

3 weeks of Paid Time Off

401K with 4% match

Job summary

A luxury textile design company in Cleveland seeks a Customer Service Representative to join their dynamic team. This role involves responding to sales calls, handling client inquiries, and ensuring customer satisfaction. Ideal candidates should have strong communication skills, a high-school degree, and at least two years of customer service experience. The company offers exceptional benefits, including 100% covered medical benefits and a unique corporate culture focused on employee satisfaction.

Qualifications

• Minimum two years of experience in customer service, sales support, and/or retail.
• Keen interest and appreciation for luxury products and interior design.

Responsibilities

• Answer inbound sales calls.
• Quote pricing, stock, and lead times.
• Set up new accounts and update client information.
• Process payments.
• Assist showroom and outside sales representatives.
• Resolve customer complaints.

Skills

Outstanding communication skills

Excellent time management

Ability to multitask

Proactive problem solving

Strong attention to detail

Proficient in data entry and MS Office

Education

High-school degree

Job description

A luxury textile design company in Cleveland seeks a Customer Service Representative to join their dynamic team. This role involves responding to sales calls, handling client inquiries, and ensuring customer satisfaction. Ideal candidates should have strong communication skills, a high-school degree, and at least two years of customer service experience. The company offers exceptional benefits, including 100% covered medical benefits and a unique corporate culture focused on employee satisfaction.