Luxury Ecommerce Support Specialist

Engtal; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

A luxury fashion house in Illinois is seeking a customer service specialist to serve as a primary point of contact for customers. The role involves handling inquiries through various digital platforms and requires strong problem-solving skills. Ideal candidates will have 2+ years in ecommerce or retail, be proficient in Shopify and related tools, and possess a talent for empathetic communication. This fast-paced position values adaptability and a passion for fashion, offering a unique opportunity to contribute to the brand's growth.

Qualifications

• 2+ years of customer service experience in ecommerce or retail.
• Experience managing escalated customer cases.
• Passion or background in fashion, apparel, or retail is highly valued.

Responsibilities

• Serve as the main point of contact for customers across multiple platforms.
• Manage inquiries related to orders, payments, shipping, returns, and exchanges.
• Collaborate with fulfillment and warehouse teams to resolve discrepancies.
• Troubleshoot technical issues and support compliance with requirements.

Skills

Problem-solving

Empathetic communication

Technical proficiency

Collaboration

Multitasking

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Shopify

Gorgias

Mirakl

Job description

A luxury fashion house in Illinois is seeking a customer service specialist to serve as a primary point of contact for customers. The role involves handling inquiries through various digital platforms and requires strong problem-solving skills. Ideal candidates will have 2+ years in ecommerce or retail, be proficient in Shopify and related tools, and possess a talent for empathetic communication. This fast-paced position values adaptability and a passion for fashion, offering a unique opportunity to contribute to the brand's growth.