Luxury Client Concierge - Premium Brand Experience

PLASENCIA CIGARS; Miami (FL); On-site; USD 41,600 - 58,240; Full time

Benefits offered by this job

401k

Paid time off

Employee Assistance Programs (EAP)

Job summary

A distinguished luxury brand based in Miami is seeking a Customer Service Associate to create exceptional experiences for clients through refined communication and attention to detail. The role involves managing inquiries across various platforms, maintaining customer records, and collaborating with teams to enhance service quality. Candidates should possess a high school diploma, a minimum of two years in customer service, and a passion for luxury brands. This full-time position offers a salary between $41,600 and $58,240 per year, depending on experience and qualifications.

Qualifications

• Fluent in English required.
• Experience in customer service (minimum 2 years).

Responsibilities

• Deliver personalized concierge-level experience to clients.
• Respond to customer inquiries across all platforms.
• Maintain records of customer information and transactions.
• Partner with Quality Control and cross-functional teams.

Skills

Exceptional communication skills

Problem-solving abilities

Organizational skills

Passion for luxury brands

Technological proficiency with CRM tools

Data entry accuracy

Education

High school diploma or GED

Tools

Microsoft Office 365

CRM systems

Job description

A distinguished luxury brand based in Miami is seeking a Customer Service Associate to create exceptional experiences for clients through refined communication and attention to detail. The role involves managing inquiries across various platforms, maintaining customer records, and collaborating with teams to enhance service quality. Candidates should possess a high school diploma, a minimum of two years in customer service, and a passion for luxury brands. This full-time position offers a salary between $41,600 and $58,240 per year, depending on experience and qualifications.