Textile Customer Service Manager: Lead Global Support

SP Associates; Town of Charleston (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

SP Associates, a New York-based firm, seeks a Customer Service Manager to lead a team of internal sales representatives and ensure top-notch customer support and efficient order management for a global textile materials and coated fabrics manufacturer. You will collaborate with sales, production, operations, and logistics to ensure smooth processing and on-time delivery.

The role requires strong leadership, attention to detail, and experience coordinating with manufacturing and shipping teams to

Qualifications

• Experience leading a customer service or internal sales team in textile or manufacturing.
• Experience with technical textiles, coated fabrics, laminated materials.
• Strong leadership and communication skills.

Responsibilities

• Lead Internal Sales team members, develop sales strategies, and ensure achievement of sales targets to support revenue growth.
• Inspire, mentor, and motivate team members while conducting annual performance reviews.
• Track and analyze sales metrics, identify performance improvement opportunities, and prepare reports for senior management.
• Build and maintain strong relationships with customers and outside sales representatives in textile, construction, and industrial material markets.

Skills

Team leadership

Customer service

Textile manufacturing

Cross-functional

Data reporting

Job description

SP Associates, a New York-based firm, seeks a Customer Service Manager to lead a team of internal sales representatives and ensure top-notch customer support and efficient order management for a global textile materials and coated fabrics manufacturer. You will collaborate with sales, production, operations, and logistics to ensure smooth processing and on-time delivery.

The role requires strong leadership, attention to detail, and experience coordinating with manufacturing and shipping teams to