Customer Support & Mailroom Specialist

PostScan Mail; Cleveland (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A customer service company in Cleveland is seeking a qualified customer service representative (CSR) to support business development and respond effectively to customer inquiries. You will enhance customer relationships and maintain service quality without cold calling. The ideal candidate has strong communication skills, customer service experience, and proficiency in MS Office. This full-time position requires in-person attendance and offers a supportive team environment and various benefits.

Qualifications

• Proven work experience as a customer service representative or sales support associate.
• In-depth understanding of sales principles and customer service practices.
• Ability to interpret sales metrics and be goal-oriented.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate information using the right tools.
• Meet customer service team sales targets.
• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions.
• Assist with mail room operations and other duties as assigned.

Skills

Customer service experience

Communication skills

Analytical skills

Multitasking abilities

Teamwork skills

Tools

MS Office Suite

MS Excel

Job description

A customer service company in Cleveland is seeking a qualified customer service representative (CSR) to support business development and respond effectively to customer inquiries. You will enhance customer relationships and maintain service quality without cold calling. The ideal candidate has strong communication skills, customer service experience, and proficiency in MS Office. This full-time position requires in-person attendance and offers a supportive team environment and various benefits.