Luxury Retail Store Manager — Team Leadership & Sales

Saatva; Cleveland (OH); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid vacation and holidays

401(k) Program

Employee Discounts / Free Mattress Program

Wellness Programs

Job summary

A leading home furnishings company in Cleveland, Ohio, is seeking an experienced leader to manage a team of sales and customer satisfaction representatives. Responsibilities include overseeing team training, maintaining customer satisfaction ratings, and fostering a positive work environment. The ideal candidate will have strong customer service and coaching skills, along with a passion for customer experience. The position offers competitive compensation of up to $85,000 annually and a comprehensive benefits package including medical insurance and 401(k) matching.

Qualifications

• Minimum 2 years of consumer-facing experience, preferably in luxury products.
• Ability to explain product attributes and benefits clearly.
• Organized with a strong drive to complete tasks with quality.

Responsibilities

• Oversee and develop a team of sales and customer satisfaction representatives.
• Maintain a positive company culture and monitor sales progress.
• Ensure a clean, healthy work environment.

Skills

Customer service experience

Coaching and mentoring skills

Strong communication skills

Interpersonal skills

Organizational skills

Job description

A leading home furnishings company in Cleveland, Ohio, is seeking an experienced leader to manage a team of sales and customer satisfaction representatives. Responsibilities include overseeing team training, maintaining customer satisfaction ratings, and fostering a positive work environment. The ideal candidate will have strong customer service and coaching skills, along with a passion for customer experience. The position offers competitive compensation of up to $85,000 annually and a comprehensive benefits package including medical insurance and 401(k) matching.