Luxury Tennis Guest Services Concierge

Four Seasons Hotels Limited

Naples (FL)

On-site

USD 25,000 - 39,000

Part time

9 days ago
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Benefits offered by this job

Competitive wages
Benefits package
Paid time off
Employee cafeteria
Tuition reimbursement
Discounts on services

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a Tennis Guest Services Agent to deliver exceptional service at the recreation desk for residents and guests. You will ensure a smooth arrival and departure, assist managers, and maintain high standards of professionalism on a luxury property in Naples, FL.

The role requires 1+ year in guest services, comfort with a POS system, and a confident, outgoing demeanor; fluency in English and US work authorization are essential.

Qualifications

  • 1+ year in guest/customer service; experience in tennis facility/spa or luxury setting preferred; knowledge of tennis a plus.
  • Experience with computers and Microsoft applications required.
  • Customer service with attention to detail; excellent service and work ethic.
  • Efficient, organized, and able to handle multiple duties simultaneously.
  • Professional manner, discretion, and appearance.
  • Confident, outgoing, can-do attitude.
  • Standing/walking/running 8+ hours; lift up to 50 lbs; outdoor work.
  • Fluent English and US work authorization required.

Responsibilities

  • Manage the reception desk; greet guests, answer calls, schedule and check out guests.
  • Respond to guest needs and requests with personal recommendations.
  • Use POS system to charge guests for services and retail items.
  • Describe tennis services and related activities to guests.
  • Provide service by handling interactions, resolving complaints, and accommodating requests.
  • Report maintenance issues to the manager.
  • Assist Tennis Attendants and work with staff during lessons/events.
  • Perform other duties as assigned by supervisor or management.

Skills

Guest service
Customer service
Microsoft Office
Problem solving
Communications

Tools

Point of Sale (POS)

Job description

Naples Beach Club, a Four Seasons Resort, seeks a Tennis Guest Services Agent to deliver exceptional service at the recreation desk for residents and guests. You will ensure a smooth arrival and departure, assist managers, and maintain high standards of professionalism on a luxury property in Naples, FL.

The role requires 1+ year in guest services, comfort with a POS system, and a confident, outgoing demeanor; fluency in English and US work authorization are essential.

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