Luxury Tennis Guest Services Concierge

Four Seasons Hotels Limited; Naples (FL); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive wages

Benefits package

Paid time off

Employee cafeteria

Tuition reimbursement

Discounts on services

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a Tennis Guest Services Agent to deliver exceptional service at the recreation desk for residents and guests. You will ensure a smooth arrival and departure, assist managers, and maintain high standards of professionalism on a luxury property in Naples, FL.

The role requires 1+ year in guest services, comfort with a POS system, and a confident, outgoing demeanor; fluency in English and US work authorization are essential.

Qualifications

• 1+ year in guest/customer service; experience in tennis facility/spa or luxury setting preferred; knowledge of tennis a plus.
• Experience with computers and Microsoft applications required.
• Customer service with attention to detail; excellent service and work ethic.
• Efficient, organized, and able to handle multiple duties simultaneously.
• Professional manner, discretion, and appearance.
• Confident, outgoing, can-do attitude.
• Standing/walking/running 8+ hours; lift up to 50 lbs; outdoor work.
• Fluent English and US work authorization required.

Responsibilities

• Manage the reception desk; greet guests, answer calls, schedule and check out guests.
• Respond to guest needs and requests with personal recommendations.
• Use POS system to charge guests for services and retail items.
• Describe tennis services and related activities to guests.
• Provide service by handling interactions, resolving complaints, and accommodating requests.
• Report maintenance issues to the manager.
• Assist Tennis Attendants and work with staff during lessons/events.
• Perform other duties as assigned by supervisor or management.

Skills

Guest service

Customer service

Microsoft Office

Problem solving

Communications

Tools

Point of Sale (POS)

Job description

Naples Beach Club, a Four Seasons Resort, seeks a Tennis Guest Services Agent to deliver exceptional service at the recreation desk for residents and guests. You will ensure a smooth arrival and departure, assist managers, and maintain high standards of professionalism on a luxury property in Naples, FL.

The role requires 1+ year in guest services, comfort with a POS system, and a confident, outgoing demeanor; fluency in English and US work authorization are essential.