VIP Concierge: Elite Guest Experience

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Employee discount

Dry cleaning

Employee meals

Job summary

Naples Beach Club, a Four Seasons Resort, is seeking a Concierge to join the Front Desk Department. The role ensures VIP guests have a smooth arrival, a highly connected stay, and an ongoing relationship with our brand and team, utilizing local Naples area knowledge.

You will answer calls, chats, and emails, coordinate transportation, reservations, and amenities, and work with colleagues to exceed guest expectations.

Qualifications

• Fluent in reading, writing, and spoken English.
• Knowledge of Naples and the surrounding area is a plus.
• Experience in a similar role is a plus.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest
• Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems
• Communication: Connecting with our VIP guests to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc.
• Teamwork: Working with team members to ensure guests are always taken care of
• And More!

Skills

English fluency

Naples area knowledge

Experience in similar role

Job description

Naples Beach Club, a Four Seasons Resort, is seeking a Concierge to join the Front Desk Department. The role ensures VIP guests have a smooth arrival, a highly connected stay, and an ongoing relationship with our brand and team, utilizing local Naples area knowledge.

You will answer calls, chats, and emails, coordinate transportation, reservations, and amenities, and work with colleagues to exceed guest expectations.