Tennis Guest Services Agent

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

401K with employer match

Paid time off

Employee meals

Travel discounts

Tuition reimbursement

Inclusive team

Job summary

Four Seasons Naples Beach Club in Florida is seeking a Tennis Guest Services Agent to deliver exceptional guest experiences at the reception desk of the Recreation outlet. You will greet guests, manage appointments, handle inquiries, and assist tennis staff during lessons and events.

The role requires strong customer service, English fluency, and the ability to stand for long hours. The position is full-time with a flexible schedule including afternoons, evenings, weekends and holidays.

Qualifications

• Minimum 1+ years in guest/customer service.
• Experience in tennis facility, spa or luxury setting preferred.
• Proficient with computers and MS Office.
• Excellent customer service, attention to detail, strong work ethic.
• Professional demeanor and ability to multitask.

Responsibilities

• Greet guests at reception and answer phones.
• Schedule appointments and manage checkout.
• Respond to guest requests with personal recommendations.
• Charge guests for services using POS system.
• Coordinate with tennis staff during lessons and events.
• Report maintenance issues and assist during busy periods.
• Maintain high standards of service and appearance.

Skills

Guest service

Tennis facility experience

MS Office/Computers

Customer service

Multitasking

Tools

POS system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the- art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role:

The Tennis Guest Services Agent is responsible for delivering exceptional service to Four Seasons residents and guests, ensuring a high-quality, engaging, and personalized experience. This role is responsible for the experience at the reception desk of the Recreation outlet and ensuring our guests have a smooth arrival and departure experience. This role will assist the Manager to ensure all recreation areas are in optimal condition while maintaining the highest standards of service and professionalism.

What You Will Do:

• Be part of the pre-opening team!

• Responsible for managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests when they depart.

• Respond to all guest needs and special requests either in person or via phone and add personal recommendations where appropriate.

• Utilize Point of Sales System to accurately charge the guest for services and retail items.

• Recommend retail products to guests and with the ability to describe tennis services and related activities.

• Provide exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests.

• Report maintenance issues to the manager.

• Assists Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods.

• Work closely with tennis professionals and other staff during lessons and events.

• Performs other duties as assigned by supervisor or management.

What You Bring:

• Minimum 1+ years in guest/customer service role, previous experience preferred in a tennis facility, spa or luxury setting, and knowledge of the sport is a plus.

• Experience with computers and Microsoft applications required.

• Customer service experience with attention to detail. Excellent customer service skills and a strong work ethic.

• Efficient, well organized, and able to handle a variety of duties simultaneously.

• Professional manner, discretion, and appearance.

• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.

• Position requires continuous standing, walking, and running for 8 or more hours a day with the ability to lift and carry up to 50lbs, and to be outside for extended periods of time.

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Competitive wages and a comprehensive benefits package

• Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.

• Paid Time Off plans start on the day of hire.

• Employee Cafeteria available for meals.

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Tuition reimbursement

• An opportunity to be a part of a cohesive team in an inclusive work environment.

• Wellbeing and mental health initiatives and focused company.

• Embracement and promotion of diversity in our workplace.

Schedule & Hours:

• This is a full-time position.

• A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Naples Beach Club, Four Seasons Resort, visit us:

• https://www.fourseasons.com/naplesbeachclub/

• We Are Four Seasons Video

• https://careers.fourseasons.com/

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts

• https://www.facebook.com/FourSeasonsJobs

• https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affimitive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal