Luxury Stylist: Client Relations & Omnichannel

Chloé; Las Vegas (NV); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Chloé stylist role within Richemont focuses on welcoming guests, advising with trusted expertise, and delivering an exceptional in-store experience. You will build long-term client relationships, manage CRM-driven activities, and collaborate across omnichannel channels to boost sales while maintaining a luxurious store environment.

You will participate in trainings, hit CRM and sales KPIs, and contribute to a premium shopping experience for VVICs and VICs while supporting after-sales service and

Responsibilities

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities

Job description

Chloé stylist role within Richemont focuses on welcoming guests, advising with trusted expertise, and delivering an exceptional in-store experience. You will build long-term client relationships, manage CRM-driven activities, and collaborate across omnichannel channels to boost sales while maintaining a luxurious store environment.

You will participate in trainings, hit CRM and sales KPIs, and contribute to a premium shopping experience for VVICs and VICs while supporting after-sales service and