Luxury Client Concierge & Omnichannel Stylist

Chloé; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health, dental, drug, and vision plans

Life insurance

Disability benefits

RRSP with employer match

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Job summary

Richemont in Houston invites a Chloe Stylist to welcome guests and act as a trusted advisor within the Maison, delivering exceptional service and crafting memorable in-store experiences.

As a key ambassador, you will leverage clienteling tools and CRM campaigns to grow relationships, while aligning with omnichannel strategies and store KPIs. This role emphasizes teamwork, luxurious environment upkeep, and post-sale support.

Qualifications

• Customer service excellence and ability to build long-term client relationships.
• Proven ability to meet CRM targets and participate in campaigns.
• Strong omnichannel sales mindset with clienteling experience.
• Willingness to participate in trainings and commercial activities.

Responsibilities

• Delivers exceptional customer service and develops long-term relationships.
• Engages in CRM tasks and campaigns to reach targets.
• Uses clienteling tools to capture client data.
• Keeps knowledge of portfolio including VVICs and VICs.
• Supports store colleagues and adheres to policies.

Skills

Customer service

CRM targets

Clienteling

Omnichannel sales

Team player

Store operations

Tools

CRM software

Job description

Richemont in Houston invites a Chloe Stylist to welcome guests and act as a trusted advisor within the Maison, delivering exceptional service and crafting memorable in-store experiences.

As a key ambassador, you will leverage clienteling tools and CRM campaigns to grow relationships, while aligning with omnichannel strategies and store KPIs. This role emphasizes teamwork, luxurious environment upkeep, and post-sale support.