Client Experience & Omnichannel Stylist

Richemont Iberia SL; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Richemont is seeking a Chloe Stylist to welcome guests and act as a trusted advisor, delivering a memorable experience as part of the Chloe family.

You will manage client relationships, use clienteling tools, and work with omnichannel services to drive sales while maintaining store standards.

This role emphasizes CRM targets, training participation, and collaboration with store teams to uphold luxury service and post-sale support.

Responsibilities

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes clienteling tools to complete CRM tasks within given timeframe
• Consistently captures client data and notes qualitative information
• Knows their portfolio of customers and the VVICs and VICs they handle

Job description

Richemont is seeking a Chloe Stylist to welcome guests and act as a trusted advisor, delivering a memorable experience as part of the Chloe family.

You will manage client relationships, use clienteling tools, and work with omnichannel services to drive sales while maintaining store standards.

This role emphasizes CRM targets, training participation, and collaboration with store teams to uphold luxury service and post-sale support.