Luxury Retail Team Leader & Guest Experience Coach

LVMH; Florida; In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Tiffany & Co. is seeking a Store Team Manager in Florida to support the Director in leading sales, operations and security teams, elevate the Tiffany store experience, and act as Guest Experience Manager when the Director is absent.

The role emphasizes coaching, client development, and maintaining outstanding client service to meet sales targets and KPIs, with flexibility to work non-traditional hours and across store functions.

Competenze

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.

Mansioni

• Deepen the relationship with our clients to achieve or exceed sales target, product category sales targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

Descrizione del lavoro

Tiffany & Co. is seeking a Store Team Manager in Florida to support the Director in leading sales, operations and security teams, elevate the Tiffany store experience, and act as Guest Experience Manager when the Director is absent.

The role emphasizes coaching, client development, and maintaining outstanding client service to meet sales targets and KPIs, with flexibility to work non-traditional hours and across store functions.