Luxury Store Team Manager: Sales & Guest Experience Leader

Tiffany & Co.; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Tiffany & Co. in St. Louis seeks a Team Manager to support the Director in leading sales, operations, and security teams to meet sales targets and elevate the Tiffany store experience.

The role involves mentorship, coaching, and acting as a Guest Experience Manager to deliver unsurpassed client service. You will oversee store activities in the Director's absence and drive TEI through coaching and client engagement.

Qualifications

• Minimum of 3 years in retail or luxury store management or related customer experience.
• Proven track record in achieving sales targets and brand penetration.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Ability to develop client relationships and maintain brand presence in market.
• Proficient with Microsoft Office, POS, and client tracking systems.

Responsibilities

• Lead and coach the sales team to consistently meet or exceed store targets.
• Develop client relationships and drive client development activities.
• Provide hands-on leadership on the sales floor and manage client interactions.
• Oversee hospitality and store amenities to enhance the Tiffany experience.
• Attract, hire and retain top talent to maintain high performance.
• Ensure operational efficiency and adherence to procedures.

Skills

Retail leadership

Sales target

Client development

Mentor/coach

Communication

Education

College/university degree

GIA coursework

Tools

Microsoft Office

POS system

Client tracking systems

Job description

Tiffany & Co. in St. Louis seeks a Team Manager to support the Director in leading sales, operations, and security teams to meet sales targets and elevate the Tiffany store experience.

The role involves mentorship, coaching, and acting as a Guest Experience Manager to deliver unsurpassed client service. You will oversee store activities in the Director's absence and drive TEI through coaching and client engagement.