Luxury Store Team Leader: Client Experience & Sales

Tiffany & Co; San Diego (CA); On-site; USD 94,000 - 132,000; Full time

Job summary

Tiffany & Co. in San Diego is seeking a Team Manager to support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience.

You will assume oversight for the store when the Director is not present, and you will be a mentor, coach, and guest experience manager, ensuring unsurpassed client service.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or in the country where the position is based.

Responsibilities

• Coach, guide and support the sales and/or operations of a Tiffany store to meet or exceed commercial and profitability targets.
• Demonstrate leadership that delivers service excellence and partners with the Store Director.
• Drive client development activities among team members to cultivate new and existing clients.
• Deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are met.
• Optimize hospitality and store amenities to create unique experiences.
• Lead, model, and coach based on client feedback and elevate the Tiffany Experience.

Education

College/university degree

Tools

Microsoft Office Suite

Job description

Tiffany & Co. in San Diego is seeking a Team Manager to support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience.

You will assume oversight for the store when the Director is not present, and you will be a mentor, coach, and guest experience manager, ensuring unsurpassed client service.