Luxury Store Manager: Lead Sales & Brand Experience

Jenni Kayne; Palo Alto (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Jenni Kayne in California is seeking a Store Manager to lead a high-performing team and own the customer experience on the Palo Alto sales floor. You will drive store sales, uphold brand standards, and manage operations with a hands-on approach.

You will recruit, coach, and develop staff, partner with Visual Merchandising, and build strong client relationships through community engagement and clienteling. 3+ years of retail management and POS/inventory experience required.

Qualifications

• 3+ years of retail management experience, preferably in a luxury or contemporary environment.
• Strong business acumen with experience driving sales and managing store performance.
• Proven ability to lead, coach, and develop high-performing teams.
• Excellent organizational, communication, and problem-solving skills.
• Entrepreneurial mindset with a proactive, solutions-oriented approach.
• Experience with POS and inventory management systems; Microsoft Word and Excel preferred.
• Willingness to work a flexible schedule, including weekends, holidays, and peak periods.
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed.

Responsibilities

• Own store sales performance, consistently achieving or exceeding sales goals and KPIs.
• Lead from the floor as a top-performing seller, prioritizing client experience and selling.
• Deliver an elevated client experience that reflects the Jenni Kayne brand.
• Analyze business trends and implement strategies to meet KPIs, drive foot traffic, and conversion.
• Build and maintain a strong client base through outreach, partnerships, and community engagement.
• Ensure strong floor coverage and lead the team in providing seamless client support.
• Recruit, hire, and retain top talent; build a high-performing and engaged store team.
• Provide ongoing coaching, development, and performance management with actionable feedback.
• Create a positive, inclusive, and accountable team culture aligned with company values.
• Oversee onboarding and training to ensure team success and development.

Skills

Retail management

Leadership

Communication

Problem-solving

Entrepreneurial mindset

Tools

POS systems

Inventory management software

Microsoft Excel

Microsoft Word

Job description

Jenni Kayne in California is seeking a Store Manager to lead a high-performing team and own the customer experience on the Palo Alto sales floor. You will drive store sales, uphold brand standards, and manage operations with a hands-on approach.

You will recruit, coach, and develop staff, partner with Visual Merchandising, and build strong client relationships through community engagement and clienteling. 3+ years of retail management and POS/inventory experience required.