Luxury Retail Assistant Store Manager

Jenni Kayne; Montecito (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Jenni Kayne in Montecito is seeking an Assistant Store Manager to partner with the Store Manager, drive performance, lead the team, and deliver an elevated client experience. You will coach staff, ensure operational excellence, visual merchandising, and omnichannel execution, while building loyalty and managing daily store operations.

This role requires a minimum of 2+ years retail leadership, flexibility for weekends, and strong communication.

Qualifications

• 2+ years of retail experience, preferably in a leadership or key holder role.
• Strong understanding of retail operations, sales, and customer experience.
• Proven ability to coach and support team development.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail and a proactive mindset.
• Ability to work a flexible schedule including weekends, holidays and peak periods.
• Experience with POS and inventory management systems; Microsoft Word and Excel preferred.

Responsibilities

• Support and drive store performance, consistently meeting and exceeding sales goals and KPI targets.
• Lead by example on the floor delivering a welcoming, elevated, and personalized client experience while modeling strong selling, wardrobing, and client engagement.
• Support the overall health of the store by driving organic traffic, conversion.
• Build and maintain a strong client base through consistent outreach and follow-up.
• In the absence of the Store Manager, serve as Manager on Duty, ensuring the store runs optimally and the team is fully supported throughout the day.
• Ensure customer engagement across all relevant platforms; Enrollment in Jenni Kayne Rewards, Social Media Channels, etc.
• Support hiring, onboarding, and training of new team members in partnership with the Store Manager and Director of Training and Development to foster team consistency and readiness.
• Provide ongoing coaching, feedback, and performance support.
• Help foster a positive, collaborative, and inclusive team environment.
• Lead by example in upholding company values, policies, and expectations.
• Step in as Manager on Duty (MOD) when Store Manager is not present.
• Assist in overseeing daily store operations, including opening and closing procedures, ensuring accuracy, consistency, and compliance across all operational standards.
• Maintain operational excellence across POS transactions, cash handling, loss prevention, and adherence to company policies.
• Support inventory management through accurate stock control, efficient stockroom organization and coordination with Stock Associates to ensure timely processing of deliveries and seamless product flow.
• Assist with scheduling, payroll tracking, and time-off coordination in line with business needs, ensuring optimal staffing and operational efficiency.
• Partner with Store Manager and Visuals Lead to maintain store presentation and merchandising standards.
• Support execution of floor sets, window displays and seasonal updates.
• Ensure the store environment reflects the Jenni Kayne brand at all times.
• Assist with in-store events and visual execution to drive traffic and sales.
• Communicate daily business insights, sales performance and team feedback to Store Manager.
• Assist with implementing company initiatives and directives to drive results.
• Support local community outreach and store events to build brand awareness.
• Maintain clear, professional communication with cross-functional partners.

Skills

Leadership experience

Customer service

Communication

Organizational skills

Tools

POS systems

Inventory management software

Microsoft Word

Excel

Job description

Jenni Kayne in Montecito is seeking an Assistant Store Manager to partner with the Store Manager, drive performance, lead the team, and deliver an elevated client experience. You will coach staff, ensure operational excellence, visual merchandising, and omnichannel execution, while building loyalty and managing daily store operations.

This role requires a minimum of 2+ years retail leadership, flexibility for weekends, and strong communication.