Store Manager - Palo Alto

Jenni Kayne; Palo Alto (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Jenni Kayne in California is seeking a Store Manager to lead a high-performing team and own the customer experience on the Palo Alto sales floor. You will drive store sales, uphold brand standards, and manage operations with a hands-on approach.

You will recruit, coach, and develop staff, partner with Visual Merchandising, and build strong client relationships through community engagement and clienteling. 3+ years of retail management and POS/inventory experience required.

Qualifications

• 3+ years of retail management experience, preferably in a luxury or contemporary environment.
• Strong business acumen with experience driving sales and managing store performance.
• Proven ability to lead, coach, and develop high-performing teams.
• Excellent organizational, communication, and problem-solving skills.
• Entrepreneurial mindset with a proactive, solutions-oriented approach.
• Experience with POS and inventory management systems; Microsoft Word and Excel preferred.
• Willingness to work a flexible schedule, including weekends, holidays, and peak periods.
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed.

Responsibilities

• Own store sales performance, consistently achieving or exceeding sales goals and KPIs.
• Lead from the floor as a top-performing seller, prioritizing client experience and selling.
• Deliver an elevated client experience that reflects the Jenni Kayne brand.
• Analyze business trends and implement strategies to meet KPIs, drive foot traffic, and conversion.
• Build and maintain a strong client base through outreach, partnerships, and community engagement.
• Ensure strong floor coverage and lead the team in providing seamless client support.
• Recruit, hire, and retain top talent; build a high-performing and engaged store team.
• Provide ongoing coaching, development, and performance management with actionable feedback.
• Create a positive, inclusive, and accountable team culture aligned with company values.
• Oversee onboarding and training to ensure team success and development.

Skills

Retail management

Leadership

Communication

Problem-solving

Entrepreneurial mindset

Tools

POS systems

Inventory management software

Microsoft Excel

Microsoft Word

Job description

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Role & Responsibilities

As the Store Manager, you are the leader and business owner of your store, responsible for driving sales performance, delivering an elevated and seamless client experience, and building a strong, high-performing, and engaged team that reflects the Jenni Kayne brand. You oversee all aspects of the business, ensuring operational excellence and alignment with brand standards and policies while leading both strategically and hands‑on from the sales floor. In this role, you set the tone for your team, cultivate a best‑in‑class customer experience, and take ownership of the business at all times.

Sales & Business Performance

• Own and drive store sales performance, consistently achieving or exceeding sales goals and KPIs
• Lead from the floor as a top-performing seller, prioritizing client experience and selling
• Deliver a consistent, elevated client experience that reflects the Jenni Kayne brand
• Analyze business trends and implement strategies to meet and exceed KPI’s, drive foot traffic, and conversion
• Build and maintain a strong client base through outreach, follow‑up, partnerships, and community engagement specific to your location
• Ensure strong floor coverage and lead the team in always providing seamless client support
• Recruit, hire, and retain top talent; build a high‑performing and engaged store team
• Provide ongoing coaching, development, and performance management, including clear and actionable feedback that drives individual and team performance
• Create a positive, inclusive, and accountable team culture that aligns with company values
• Oversee onboarding and training in partnership with the Director of Training and Education to ensure all team members are effectively supported, fully equipped for success, and consistently developed

Operations & Inventory Management

• Prioritize excellence in all operational processes, including inventory accuracy, stockroom organization, and fulfillment standards
• Own scheduling, payroll, and labor management aligning hours to business needs and productivity targets
• Ensure compliance with all operational procedures, including POS, cash handling, and loss prevention

Visual Merchandising & Brand Standards

• Partner with the Visual Lead (where applicable) to ensure elevated, consistent visual presentations that effectively execute the vision and directives established by the Vice President of Visual Merchandising
• Implement strong product presentation and storytelling across all categories while ensuring the Jenni Kayne aesthetic is maintained at all times
• Support and execute in‑store events and visual storytelling initiatives that enhance customer engagement, drive sales performance, and foster client loyalty and repeat business

Client Experience & Community Engagement

• Act as a brand ambassador within your local market, fostering meaningful relationships and partnerships
• Lead and support on brand in‑store events that drive traffic, client acquisition, and brand awareness
• Champion a culture where your team continually delivers an elevated client experience effectively communicating brand storytelling across all categories
• Foster client loyalty through effective clienteling utilizing the appropriate brand tools and guidelines
• Communicate business insights, opportunities, and challenges to senior leadership in a clear and proactive manner
• Execute company initiatives and directives with consistency and accountability
• Collaborate cross‑functionally with corporate partners to support store success
• Lead by example, setting the tone for professionalism, accountability, and brand representation

Requirements

• 3+ years of retail management experience, preferably in a luxury or contemporary environment
• Strong business acumen with experience driving sales and managing store performance
• Proven ability to lead, coach, and develop high-performing teams
• Excellent organizational, communication, and problem-solving skills
• Entrepreneurial mindset with a proactive, solutions-oriented approach
• Experience with POS and inventory management systems; Microsoft Word and Excel preferred
• Willingness to work a flexible schedule, including weekends, holidays, and peak periods
• Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed

This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The annual base salary for this position is $80,000–$90,000. The base salary is determined by experience, education, skills, and location.

As set forth in Jenni Kayne’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.